FAQ

 

1. Can I modify my order after it has been placed?

Once an order is placed and begins processing, no modifications can be made. If you need to make changes, please contact our customer service team as early as possible. If the order has already shipped, please refer to our Return and Exchange Policy for further assistance.

2. How can I contact customer service if there is an issue with my order?

If you encounter any issues during your order process or need assistance, please contact us using the following methods:

• Phone: +1 (914) 498-2781

• Email: hello@sleeknookes.com

• Business Hours: Monday to Friday, 10:00 AM - 6:00 PM (PST)

3. Can I cancel an order after it has been shipped?

Once an order has shipped, we are unable to cancel it directly. You may wait for the order to arrive and then follow our Return and Exchange Policy to return or exchange the item.

4. How can I track my order?

After your order is placed, you will receive an email with your order number, payment details, and carrier information. You can track your order by visiting our "Order Tracking" page and entering your order number and email address or phone number.

5. What should I do if I receive a damaged product?

If your product is damaged during transit, please contact customer service immediately. Provide photos of the damaged item and your order number, and we will assist you in resolving the issue.

6. Is return shipping free?

For defective or incorrectly shipped items, we cover the return shipping costs. For returns without valid reasons, you will be responsible for the return shipping fee.

7. How do I request a refund?

Refunds will be processed after we receive the returned items and confirm that they meet our return policy conditions. Refunds will be issued to your original payment method and should appear within 3-5 business days.

8. Do you offer international shipping?

Currently, we only offer shipping within the United States and do not support shipping to other countries or regions.